Job Description
Gould Intelligent (an Arizona company) is seeking an IT Help Desk/Desktop Support Manager for a contract to hire position in downtown Phoenix, AZ. Work will be hybrid and pay during the contract will be $45.00 to $55.00 an hour.
Candidate will be leading a team of 9 to 10 individuals responsible for the IT service desk and desktop support operations. In addition to talent management, the candidate will work with the CIO to set strategic direction, will act as the interface between leadership and IT operations, and manage the annual budget. Candidate will also manage vendor relationships, negotiate service contracts, and establish KPI's.
Candidate must have 8+ years of IT experience along with 3+ years of management experience overseeing help desk or technical support operations for a company of 1000+. Preferred candidate will have a Bachelor's degree, current ITIL certification, and/or experience with Lean, Cherwell, or ServiceNow.
Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no 3rd parties or corp to corp), be able to start with two weeks’ notice, be able to work on site as needed, already reside in the Phoenix metro area, and be able to pass relevant background and fingerprint checks. Email Word version of resume to hr@gouldintelligent.com and reference #AZ 9618. Include current location. Resumes without location information will not be considered.